Can banks thrive in a digital future? By Kosta Peric – Deputy Director of the “Financial Services for the Poor” initiative at the Bill & Melinda Gates Foundation

Banks and other financial services companies have a great challenge ahead of them to survive the digital disruption. But Kosta Peric – Deputy Director ofthe “Financial Services for the Poor” initiative at the Bill & Melinda Gates Foundation – says banks still have the chance to create the truly innovative customer experiences that will allow them to thrive.